This script is just a guide, you don't need to use it word for word.
However, it's worth keeping very close the script first few times until you get used to the key points as on the lead sheet.
You will then find your own flow....
Call 1.
You - Hi, is that Name?
Prospect - Yes.
Hi Name, my name is Name form AVON, just calling about the advert you responded to...
Yes...
Is it convenient to talk with you at the moment? (if not arrange a good time)
Yes...
That's great, how are you today? How are you coping with the Lockdown? (make some light conversation)
I'm good thank you.
Wonderful... So the call was really to to confirm / get your email address so I can send a short video explaining how AVON works.
I've got Jo@Email.com is that correct?
Yes
Perfect. So I'll send you the video straight away. When do you think you'll get a chance to watch it?
Now.
That's great, if I give you a call back in/at and I can answer any questions you may have. Is that OK?
Yes.
Great, speak then.
Call 2.
Hi Name, it's Name
Did you manage to watch the video OK?
Yes
Brilliant. Did you have any questions?
Yes Answer questions (See Following Up for overcoming objections)
No
That's great, so there are a couple of starter kits to choose from:
- Basic Kit - 10 brochures, 100 order forms,
50 brochure bags an AVON True Lipstick
- Ultimate Kit - with 20 brochures, 100
order forms and 50 brochure bags. plus £90
worth of products
The basic kit is £10 (or £9 without Brochures if they're wanting to do online only) and the Ultimate kit is £30 (or £28 without Brochures) But whichever kit you start with, you don't need to pay anything up front, the fee comes off the credit you get. And you then have 13 days to generate orders/sell some of the products and earn the money back
before payment is required.
Now, because AVON give the £250 of credit they do ask that we make sure that people who are joining are genuine, so they ask that we have a look at a couple of bits of ID if that's OK...
One photo ID, and One proof of address.
Are those bits of information you have available?
Yes.
Great.
Due to the Data protection act, and to keep your information safe, we're not allowed to have a physical copy of that information.
So what we usually do is a quick WhatsApp video call and if you could put those bits of ID on the floor or on a table and scan over them with your phone so I can have a look without having a copy.
Would that be OK?
Yes
Perfect, when would be a good time for us to do that?
Set a time
So what I'll do in the meantime is send you a WhatsApp message with a link to the AVON registration, that will put on the system with AVON and once we've done the video call I can login and confirm I've seen your ID's
Is this number the best one to connect with you on WhatsApp or do you use a different number for that?
And Just one more question... How long have you lived at your current address, has it been over 2 years?
Yes
Great, how long would you say roughly?
No
OK, that's fine. As it's under 2 years AVON just ask for a previous address, they don't require any evidence for it so if you could just message me back on WhatsApp would that be OK?
Yes
Perfect. I'll get that link sent over and I look forward to talking with you again at/on.....