GETTING PEOPLE STARTED
When you have a prospect who wishes to join AIM to get them started and order 200 brochures.
If the prospect is only looking to earn a small amount with AVON you MUST make them aware that if they only post the 20 brochures that come in the kit they will possibly get few / no orders, they will lose brochures, & may lose belief in the business before they get a chance to see how it works.
It's highly recommended that they knock & present their books, distribute to friends, Family, Neighbours, Work colleagues etc. etc. or do Party Plan
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The next step is to send them the “WELCOME TO THE TEAM” message to confirm their Rep number and setup instructions
Hi Ed,
A quick email to Welcome you to the team!!
I look forward to helping you on your AVON adventure.
You are now fully appointed and your Representative number is 1234567
Please visit our website www.AvonTrainingHub.com
Username - AVON20
Password - goldmine
and follow the steps that take you through the process of getting everything active.
If you have any problems please don't hesitate to contact me.
Kind regards,
Austen
07942 492618
08000 276576
ONGOING TEAM SUPPORT
Team support is paramount to the success of a new distributor.
Use the memory sheet to help you guide new team members through their early days in the business.
MEMORY SHEET
Distributor Name:
Date Joined:
Account Number:
Number of catalogues:
Must suit the individual
How much money do they want to earn immediately? (using the how much do you want to earn sheet)
How much time have they got?
Have they got the credit facility?
If not, explain pre pay for order.
What are their personal circumstances? E.g. Kids, Job etc.
Develop a retail plan on a weekly planner calculating number of cat’s required to be dropped.
Note all the elements, dropping, picking-up, stragglers, deliveries, catalogue preparation.
Explain that the first phase is about building a customer base.
Have they received the welcome pack & email with slips?
2. Brochure Preparation
Supply a sample catalogue pack – part of the welcome pack.
Each pack should be an exact duplicate of the sample.
Print, label or stamp customer order forms.
Use a Help Wanted introduction slip.
Get your picture on your Help Wanted slip ASAP (ask them to send a photo if they can’t do it)
3. The Brochure Drop
Use a map of the area, available from estate agents.
Plan the number of routes needed for the Business Plan.
Work the routes efficiently in a circle.
Leave room around each route for expansion.
Letterbox every house, never pre-judge.
Use the Street Record Sheet to keep records of the drop.
Record relevant facts. E.g. customer names.
Try the “knock and present” method.
Explain that they may encounter other agents / people who don’t want brochures & the time a drop will take.
4. Brochure Pick-up
Use the Street Record Sheet to note who has ordered, read the brochure or not.
Leave a Thank You Slip if there is an order.
Check the order for a name and address.
Do not knock on the first pick-up visit.
Use the various Customer Reminder Slips if the brochure has not been left out.
Always call back when you say you will.
Carry an old tea towel to dry off wet brochures.
Check number of orders against route sheet.
Always go back for stragglers, up to 3 times plus.
5. Placing The Order
Help the distributor through their first order.
Explain FREE delivery over £30 or £2.50 charge.
6. Order Delivery
Orders can be left in garage/shed/porch or alternative address.
Organise your delivery sheet into a delivery route.
Place assembled orders in boxes in route order.
Use AVON order bags.
Attach top copy of order sheet to bag.
Save back copy for own records.
Make sure money total is correct on order form.
Complete new customer order form for any Out of Stocks.
Take route sheet with you on delivery round.
Customers can pay by Cash, Cheque or Credit card.
Cheques made payable to them.
Have float in separate purse or bum bag.
Float with mixed coins.
Explain returns policy only when required.
7. Administration
Explain the credit limit and ordering deadline.
Invoice sent with each order.
Settle your account on a weekly basis.
Payments can be made using giro slip, via the Internet or by phone.
Set up order form for Orders on back order (more stock expected),
Use the internet for tracking Sales, Delivery schedule, Statements